Privacy policy

Effective Date:  April 2026

Last Updated:  April 2026

DelCommerce operates as a service brand under Deljoo Inc. (Canada) and DeljooSoft LLC (USA) (collectively, “DelCommerce”, “we”, “our”, or “us”). We are committed to protecting the privacy, confidentiality, and security of personal information in accordance with applicable laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant United States privacy regulations.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our website, eCommerce solutions, and related services.

1. Corporate Structure and Data Responsibility

DelCommerce services are delivered through:

• Deljoo Inc. (Canada) – Canadian operations
• DeljooSoft LLC (USA) – U.S. operations

Depending on your location and services used, your information may be processed by one or both entities.

2. Scope of This Policy

This policy applies to:

• Visitors to our website (delcommerce.com and related domains)
• Clients and prospective clients
• Users of eCommerce solutions, platforms, and services we build or maintain

3. Information We Collect

We may collect the following types of information:

Personal Information:
• Name, email address, phone number
• Business name and role
• Billing and contractual information

Technical and Usage Data:
• IP address, browser type, device information
• Website activity and usage patterns

Client Platform Data (Client-Controlled):
• Customer orders, user accounts, product data, and related information

DelCommerce acts strictly as a service provider, and the client remains the data controller and legal owner of this data.

4. How We Use Information

We use information to:

• Provide and maintain eCommerce services and websites
• Communicate with clients and users
• Improve system performance and user experience
• Support integrations, maintenance, and security
• Meet legal and contractual obligations

5. Payments and Financial Data

DelCommerce does not process or store full payment card information.

• Payments are handled by third-party providers (e.g., Stripe, PayPal)
• These providers are responsible for payment security and compliance
• We may access limited transaction data such as status or IDs

Clients are responsible for:

• Selecting and configuring payment providers
• Ensuring compliance with financial and data regulations

DelCommerce is not liable for payment errors, fraud, or breaches within third-party systems.

6. Customer Data Responsibility

For all eCommerce platforms:

• Clients are fully responsible for the collection and use of customer data
• Clients must comply with applicable privacy laws
• DelCommerce does not control how customer data is used

DelCommerce acts only as a technical service provider and is not the data controller.

7. eCommerce Platforms and Third-Party Integrations

DelCommerce solutions may integrate with:

• Payment gateways
• Shipping providers
• Marketing tools
• Analytics platforms

We are not responsible for:

• Data handling by third parties
• Security or availability of external systems
• Changes made by third-party providers

Clients assume all risks associated with these integrations.

8. Consent

By using our website or services, you consent to the collection and use of information as described in this policy.

9. Information Sharing

We do not sell personal information.

We may share information:

• With trusted service providers (hosting, infrastructure, analytics)
• When required by law or legal process
• To protect our rights, systems, or users

10. Cross-Border Data Transfers

Due to our operations in Canada and the United States:

• Information may be transferred between these countries
• Data may be processed in other jurisdictions depending on providers

By using our services, you consent to such transfers.

11. Data Retention

• Information is retained only as long as necessary
• Client data is managed according to service agreements

12. Security

We implement safeguards such as:

• Secure hosting environments
• Access controls and authentication
• Monitoring and maintenance

However, no system can be guaranteed to be completely secure.

13. Service Availability and Risk Disclaimer

DelCommerce does not guarantee:

• Continuous or uninterrupted operation
• Error-free performance

We are not liable for:

• Downtime or outages
• Data loss caused by third parties or client actions
• Business losses due to system interruptions

14. Limitation of Liability

To the maximum extent permitted by law:

• DelCommerce is not liable for indirect or consequential damages
• Clients are responsible for compliance related to their data
• Liability is limited according to service agreements

15. Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Request corrections or deletion
• Withdraw consent

16. Third-Party Services

Our services rely on third-party platforms. We are not responsible for their privacy practices, security, or performance.

17. Updates to This Policy

We may update this policy periodically. Updates will be posted with a revised effective date.

18. Contact Us

For privacy-related questions:

Email: [email protected]